Refund and Return Policy

We want you to be completely satisfied with your purchase from URBANLUIS. If you’re not happy with your product, we offer a straightforward return and refund process.

Return Eligibility:
You can return most products within 30 days of receiving your order. Items must be in their original, unused condition and packaging. Some items may not be eligible for return—please check product descriptions for return details.

Return Process:
To initiate a return, simply contact our customer support team at info@urbanluis.com. You will be provided with return instructions and a shipping label if necessary.

Refunds:
Once we receive your returned item, we will process a refund to your original payment method. Refunds typically take 7-10 business days to be credited.

Damaged or Defective Items:
If you receive a damaged or defective product, please contact us within 7 days of receipt. We will arrange for a replacement or issue a full refund.

Effective Date:
This Refund and Returns Policy is effective from January 3, 2025.

Contact Information:
URBANLUIS
14667 Washington Dr, Fontana, California (CA), 92335
Phone: (909) 829-8114
Email: info@urbanluis.com
Website: www.urbanluis.com
Effective Date: January 3, 2025.